Hello Slootsie!
Welcome to the Canon Forums and thanks for your post!
Please go to the following link to be sure you have the most up to date software installed: http://Canon.us/nabs If you have the latest software installed, we suggest contacting our Technical Support Team for additional assistance. If you're in the United States please call 1-844-4-MAXIFY (1-844-462-9439). They're open Monday-Friday 8:00 am to 10:00 pm ET and Saturday 10:00 am to 7:00 pm ET, excluding holidays. If you are not in the US, please go to www.canon.com and choose your region.
We hope this was helpful!